PAC’s next On the Record / Off the Record (OTR/OTR) Healthcare Innovation Lessons Learned conversation will focus on behavior change in healthcare.

David Nickelson, PsyD, JD, Sr. Partner & Advisory Lead at Randstad Digital, will discuss how he uses applied behavior change to deliver business value, including how he helps healthcare organizations create smarter, better and faster ways to improve patient and population health and drive toward meaningful change, overall.

Our discussion will cover:

• How systems change is, essentially, behavior change

• Critical factors for change and innovation to occur

• Building customer centricity into product and service delivery

• Delivering better customer and provider experiences

Interested in attending? Email events (at) productadvisorycollective.com

What are "On the Record/Off the Record" (OTR/OTR) conversations?

The first half hour of an OTR/OTR conversation is recorded, and clips will be shared online ("On the Record"). The second part will be a private Q&A with invited attendees (Off the Record").